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Account and privacy

Delete your Masnet account

Masnet is the Android and iPhone app by Masnet SpA. You can delete your account in the app or, without it, by email.

Contents

The app and its developer

The Masnet app, for Android and iPhone, is developed by Masnet SpA, a corporation by shares incorporated under Chilean law. Your Masnet account is the same in the app and on the web: once it is deleted, you can no longer sign in to either. Deletion is permanent and cannot be undone.

Delete your account in the app

  1. Open the Masnet app on your Android phone or iPhone and sign in with the account you want to delete.
  2. In the “More” tab, tap your name to open “Account”.
  3. At the end of “Account”, tap “Delete My Account”.
  4. Review what is deleted and what your company keeps, enter your password and confirm.

The account is deleted right away: the app signs you out, erases the data stored on the device and returns to the sign-in screen. If your account does not use a password, the app asks you to confirm with your verification code or your passkey.

Request deletion by email, without the app

If you do not have the app or cannot sign in, write from your account’s email address to [email protected] with the subject “Eliminar mi cuenta” or “Delete my account”. The request must come from the account’s email address so we can identify it, and we may ask for additional information to verify your identity.

We respond within the timeframes established by applicable regulations, as stated in section 11 of the Privacy Policy. Deletion has the same effect as in the app.

What is deleted

  • The personal data in your profile, including your name, email and photo.
  • Your open sessions, on all your devices.
  • Your second verification factor and your backup codes.
  • Your passkeys.
  • Your trusted devices and the devices registered to receive notifications.
  • Your calendar links.
  • Your roles and permissions in your company’s workspace.

Your account is disabled and can no longer sign in.

What is kept, and for how long

What you created in your company’s workspace, such as comments, documents and bids, belongs to the company and stays there without your personal data.

For legal and security obligations, the following records are also kept for the periods in section 9 of the Privacy Policy:

  • Account, contract and billing data: up to 6 years from account closure, to comply with accounting and tax obligations and to defend legitimate interests.
  • Access logs, security logs and audit records: between 12 and 24 months, depending on the nature of the record.
  • Login risk assessment events: 90 days. Associated IP addresses are nullified after 30 days, keeping only the country and network provider.
  • Technical support and incident data: up to 24 months after the case is resolved.
  • Backups: rotating cycles of 30 to 90 days.

Once these periods are met, the data is deleted or anonymized, unless the law requires keeping it longer.

If you are the only person who administers your company

If you are the only person who administers your company in Masnet, first assign the administration to another person in the company. While you are the only one, the account cannot be deleted, and the app tells you so.